Account Manager (LATAM)

Location: Remote - LATAM; Brazil, BR

Company

hirify.global is an AI-powered business messaging platform for managing customer conversations across chat, calls, and email.

What you will do

• Build the Account Management function for LATAM from the ground up alongside the Head of Department.
• Engage self-service customers, uncover workflows and challenges, and identify retention and churn drivers.
• Monitor at-risk customer behaviors, run proactive outreach, and conduct churn autopsies after cancellations.
• Manage a portfolio of 50–100 high-potential and legacy accounts, including monthly check-ins and expansion opportunities.
• Create monthly regional videos or webinars about feature releases and track adoption signals.
• Improve CRM workflows and data hygiene while translating customer insights for Sales Ops, Product, and Support.

Requirements

• 3+ years of experience in B2B SaaS Account Management, Customer Success, or a related customer-facing role.
• Experience actively managing and growing a portfolio of 50–100 accounts.
• Deep understanding of LATAM business culture and communication nuances.
• Excellent communication skills in English and Spanish.
• Ability to analyze customer behavior, identify patterns, and make data-informed decisions.
• Comfort working in ambiguity, improving broken processes, collaborating cross-functionally, and covering regional working hours.

Nice to have

• Professional working proficiency in Portuguese.

Culture & Benefits

• Founding role with direct exposure to senior leadership and ownership of a new function.
• Opportunity to shape Account Management processes, experiments, and initiatives from Day 0.
• Fast-paced environment focused on proactive thinking, experimentation, and customer outcomes.
• Flexible working environment and hours supporting sustainable performance.
• Growth and influence opportunities as the function develops.