Account Manager, Lead (DevOps)

Location: United States - Remote

Company

hirify.global develops an autonomous cloud and AI infrastructure resource management platform that helps DevOps and platform engineers optimize production environments and reduce cloud costs.

What you will do

• Lead, mentor, and develop the Account Management team.
• Own customer retention, expansion, satisfaction, adoption, and business outcomes.
• Build executive-level relationships with strategic customers and handle complex business and technical escalations.
• Drive renewals, upsells, and cross-sells while monitoring customer health, pipeline, forecasts, and risks.
• Establish account management processes, playbooks, KPIs, CRM hygiene, and reporting practices.
• Partner with Sales, Customer Success, Product, Engineering, Enablement, and Leadership on customer value, onboarding, and team development.

Requirements

• 5+ years of experience in Account Management, Customer Success, or a related customer-facing role in B2B SaaS or cloud technology.
• Experience in the DevOps domain and 2+ years leading customer-facing teams.
• Proven success driving customer retention, expansion, and long-term customer outcomes.
• Strong leadership, coaching, people development, executive communication, analytical, and problem-solving skills.
• Experience with CRM and customer success platforms such as Salesforce, Jira, Confluence, and Grafana or similar tools.
• Ability to prioritize multiple initiatives, drive execution, collaborate cross-functionally, and take ownership in a fast-paced environment.

Culture & Benefits

• Remote work arrangement for candidates in the United States.
• Customer-centric, collaborative, and high-performance working environment.
• Opportunity to work with the founding team and engineers on autonomous cloud and AI infrastructure.
• Exposure to enterprise customers and strategic infrastructure environments.