Customer Success Manager (Airline Logistics)

Location: Remote USA

Salary: $75,000–$85,000 annually

Company

hirify.global builds AI-powered technologies for parking, mobility, real estate, retail, and hospitality.

What you will do

• Manage relationships with assigned airline clients and vendor couriers within the baggage logistics business.
• Build trust with client representatives and proactively address their operational needs.
• Create and present quarterly business reviews and performance reports, translating complex data into actionable insights.
• Oversee vendor courier operations and adherence to performance standards and service-level agreements.
• Identify opportunities to use AI and other technologies to improve workflows, delivery ETA windows, operating costs, and customer experience.
• Handle high-value client escalations and collaborate with Product and Engineering on operational improvements and requested features.

Requirements

• 5+ years of professional Customer Success Manager experience, ideally in hospitality or the airline industry.
• Experience in relationship management and creating presentations for senior audiences.
• Experience with data analytics and using AI to improve logistics or account-management efficiency.
• Excellent oral and written communication skills.
• Ability to manage multiple priorities, maintain positive client relationships, and meet performance requirements.
• Proficiency with operational tracking systems and AI tools for transforming workflows.

Culture & Benefits

• Inclusive culture where every voice is heard and the best idea wins.
• Healthcare benefits and a 401(k) plan.
• Short-term and long-term disability coverage and basic life insurance.
• Stock option and bonus plans may be available.
• Opportunity to work with product leaders and engineers developing technologies across parking, mobility, and real estate.