Training and Documentation Specialist

Location: Remote within the United States; candidates located outside the domestic U.S. cannot be hired.

Salary: $60,000–$68,000 base salary per year

Company

hirify.global is a fintech company building payment acceleration and accessible financial services for working Americans.

What you will do

• Own the creation, revision, and maintenance of training materials and documentation across support channels.
• Build LMS courses, manage enrollments, and package training materials for BPO partners.
• Partner with BPO training specialists to standardize, deliver, and update curricula.
• Write and maintain Zendesk macros, Help Center articles, Confluence handbooks, and process documentation.
• Run content audits and use CSAT, reopen rate, article votes, containment, and resolution data to prioritize improvements.
• Facilitate live training sessions and new-hire onboarding while coordinating with Enterprise Support and Onboarding.

Requirements

• 3+ years of experience in training, documentation, QA, or support operations.
• Ability to create clear, engaging training content based on instructional design or adult learning principles.
• Experience building courses, managing enrollments, and creating learning content in LMS platforms.
• Proficiency with Confluence and Zendesk Knowledge.
• Experience structuring content for AI retrieval, including chunking, consistent terminology, and ambiguity reduction.
• Must be currently authorized to work in the USA without sponsorship or transfer.

Nice to have

• Experience designing digital training with modern authoring tools, interactive course builders, LMS-integrated content, or video-based learning.
• Experience producing video or screen-capture walkthroughs.

Culture & Benefits

• Remote-first work environment with employees throughout the U.S.
• Medical, dental, and vision insurance.
• Stock options and a monthly home-office stipend.
• 401(k), 12 weeks of paid parental leave, flexible time off, sick and safe time, and 11 paid company holidays.
• Free premium-tier financial wellness subscription and same-day pay option.

Hiring process

• Application includes a separate identity-verification step through Greenhouse and Persona.