Senior IT Support Engineer (Robotics)

Location: Cambridge, Massachusetts, United States

Company

hirify.global builds general-purpose robots intended to improve quality of life across homes, workplaces, factories, farms, and other environments.

What you will do

• Own end-user IT across Linux, macOS, Windows, iOS, and Android, serving as the escalation point for complex device, identity, access, connectivity, and A/V issues.
• Lead cross-functional initiatives such as scalable onboarding, ITSM and CMDB rollouts, identity and MDM migrations, and workplace technology buildouts.
• Manage the full user and device lifecycle, including procurement, imaging, shipping, onboarding, offboarding, secure wiping, refreshes, and e-waste disposal.
• Own ticket SLAs, queue health, reporting, documentation, runbooks, knowledge-base content, and user enablement.
• Manage conference-room and meeting technology, including Google Meet and planned Pexip deployments, as well as A/V procurement and commissioning.
• Direct external IT contractors, coordinate vendors, improve service quality, and mentor peers and future junior IT hires.

Requirements

• 6+ years of end-user IT support experience with progressively increasing responsibility.
• Experience owning complex, multi-team IT initiatives and new-hire onboarding in a growing organization.
• Hands-on support across Linux, macOS, Windows, iOS, and Android.
• Experience with MDM, identity providers, SSO, SCIM provisioning, offboarding workflows, Google Workspace, and ITSM platforms.
• Working knowledge of virtualization, corporate networking, and scripting with Bash, PowerShell, or Python.
• Clear communication with both non-technical employees and senior technical staff.

Nice to have

• Experience supporting robotics, embedded, machine-learning, or other highly technical engineering teams.
• Experience with Cisco Meraki, Fortigate, conference-room A/V, CrowdStrike, AWS, infrastructure as code, or Tailscale.
• Experience with SOC 2, ISO 27001, or similar compliance frameworks.
• Experience in a growth-stage or early-stage startup and with AI productivity tools.

Culture & Benefits

• Salary, annual cash bonus, and company equity.
• Company-subsidized insurance programs and a 401(k) with company match.
• Flexible PTO and daily lunch.
• Work focused on supporting engineers who build general-purpose robots.
• Employment includes participation in the US E-Verify process after an offer is accepted.