Relationship Manager

Location: Sydney, Australia; hybrid ways of working

Employment: Full-time, 12-month fixed-term contract

Company

hirify.global develops property technology products and operates realestate.com.au, a major property platform in Australia.

What you will do

• Manage and maintain relationships with tiered customers in a defined market or region.
• Identify customer needs and growth opportunities, then connect customers with the relevant Hive specialists.
• Grow revenue through product upgrades while maintaining full product retention.
• Drive product and feature adoption through quarterly business reviews and Customer Success engagement.
• Build strategic portfolio and territory plans with Specialist Sales, Customer Success, Customer Support, and Sales Support.
• Develop key customer relationships and execute customer engagement programs.

Requirements

• Proven business development and sales experience with a target-driven approach.
• Ability to build, manage, and convert an opportunity pipeline in Salesforce.
• Strong relationship-building, customer engagement, and internal stakeholder collaboration skills.
• Previous CRM experience and intermediate Microsoft Office skills.
• Ability to retain customers within cancellation and renewal targets.
• Solutions-focused approach to complex situations and strong teamwork skills.

Nice to have

• SaaS experience.
• Knowledge of property and marketing methods.
• Advertising and online experience.

Culture & Benefits

• Hybrid and flexible approach to working.
• Flexible leave options, including birthday leave and the option to purchase additional leave.
• Flexible parental leave for primary and secondary carers.
• Volunteering leave, community grants, matched payroll giving, and community-focused initiatives.
• Hackdays and opportunities for learning and growth.