Sales Account Manager, Japan

Location: Japan (JPN1)

Requirements

• Fluent Japanese and English communication skills
• Strong customer relationship management, organizational, analytical, and project management skills
• Strong database and spreadsheet skills, including Access and Excel
• Ability to use sales automation tools and applications to manage the sales and service process
• Ability to work in a fast-paced, multicultural environment and build relationships with customers, partners, and colleagues
• Willingness to travel frequently domestically and internationally

Nice to have

• Connections or relationships with hyperscale organizations

Culture & Benefits

• Full-time employment
• Work with cross-functional teams and the hirify.global joint venture partner in Japan, Kansai Electric
• Operate according to the values of Commitment, Accountability, Respect, and Excellence
• Equal opportunity employment and reasonable accommodation for qualified individuals with disabilities

What you will do

• Manage key customer accounts and maintain long-term relationships through timely communication and regular business reviews
• Identify customer business needs, challenges, and technical requirements and coordinate suitable hirify.global solutions
• Coordinate customer installations with the Implementation Manager and resolve issues with internal and external stakeholders
• Support contract renewals, additional service orders, and new business opportunities
• Maintain accurate Salesforce data and administer customer contact programs based on account size, renewal dates, and growth potential
• Track customer action items, deliver exception service, support process training, and drive process improvements