Customer Success Manager, Japan

Location: Tokyo, Japan; occasional travel to customer sites, approximately 20–30%

Company

hirify.global provides font and brand asset technology that helps global brands manage, protect, and scale their visual identity.

What you will do

• Manage post-sales relationships for a portfolio of enterprise customers in Japan, from onboarding through renewal and expansion.
• Lead customer onboarding, product adoption, training, demonstrations, and business reviews for the Font Management Platform.
• Monitor engagement, usage trends, and account health to identify risks, opportunities, and retention actions.
• Develop customer success plans focused on measurable outcomes, brand consistency, operational efficiency, and governance.
• Partner with Sales on expansion, upsell, and cross-sell opportunities.
• Coordinate with Sales, Product, Renewals, and Support to resolve escalations and share customer insights for product improvement.

Requirements

• 2–3+ years of experience in Customer Success, Account Management, or another customer-facing role, preferably in SaaS or technology.
• Experience using customer data, engagement metrics, usage trends, or account health indicators to guide customer strategy.
• Strong communication, relationship-building, stakeholder management, and prioritization skills.
• Ability to manage multiple enterprise accounts and internal stakeholders in a fast-paced global environment.
• Native-level Japanese and business-level English required.
• Experience with CRM systems such as Salesforce is preferred.

Nice to have

• Experience supporting enterprise or strategic customers.
• Background in software, technology, publishing, media, advertising, design, branding, or creative industries.

Culture & Benefits

• Work in a global environment with cross-functional collaboration across Sales, Product, Renewals, and Support.
• Customer-facing travel to Japan-based customer sites is expected approximately 20–30% of the time.
• Contribute customer feedback and product needs to continuous improvement and roadmap development.