Account Manager, West Japan Support & Services Sales Division (SSD)

Location: Based in Osaka and responsible for customer accounts across Western Japan; customer visits and 25% travel within the assigned territory are required. Remote work is available as an option.

Company

hirify.global provides analytical instruments and related support and services for laboratory customers.

What you will do

• Drive sales of service contracts, preventive maintenance, and other aftermarket support solutions for hirify.global instrument users.
• Manage a portfolio of customer accounts with a large installed base and significant spending potential.
• Identify new opportunities, qualify customer inquiries and marketing-generated leads, and convert them into orders.
• Manage assigned territories, accounts, product portfolios, sales pipelines, forecasts, and CRM reporting.
• Build long-term customer relationships through regular visits, strategic account planning, and needs analysis.
• Collaborate with internal stakeholders and global teams to deliver comprehensive customer solutions.

Requirements

• Proactive sales professional with the ability to identify and create new business opportunities.
• Native Japanese language skill is required.
• Strong drive and accountability for achieving business objectives and sales targets.
• Ability to develop existing customer relationships while uncovering new opportunities.
• Ability to collaborate across teams and functions and communicate with global teams in English.

Culture & Benefits

• Full-time schedule with no stated end date.
• Option to work remotely while maintaining direct customer engagement.
• Field-based work with customer travel within Western Japan.
• Day shift.
• Pay is determined by role, level, work location, skills, experience, and education or training.