Manager of Implementation (AI)

Location: On-site in the Union Square, New York City office; listed locations include New York, New York and San Francisco, California.

Base salary: $150,000–$200,000 per year before variable compensation. The broader compensation range is $135,000–$210,000 and includes commission and equity.

Company

hirify.global is an AI-search marketing platform providing analytics, intelligence, and agent automation for brands and marketers.

What you will do

• Own the scaled onboarding and enablement motion for Scaled and Mid-Market customers.
• Design onboarding curriculum covering platform setup, prompt creation, report interpretation, and Q&A.
• Build scalable enablement infrastructure, including session templates, help content, and follow-up sequences.
• Recruit, hire, onboard, coach, and develop a team of Implementation Specialists.
• Track onboarding participation, success metrics, operational efficiency, and time-to-value.
• Identify product gaps and onboarding friction, sharing customer insights with Customer Success and Product.

Requirements

• 5+ years of experience in customer success, onboarding, implementation, or customer education.
• Experience directly managing or mentoring others.
• Ability to build playbooks, systems, and training programs for customer education at scale.
• Process-oriented and data-aware, with the ability to measure performance and improve workflows.
• Comfort operating in ambiguity and building new systems and teams.
• Power-user experience with AI tools to improve workflows and operational efficiency.

Culture & Benefits

• Builder-focused environment emphasizing speed, iteration, and meaningful impact.
• Opportunity to define the onboarding operating model and build the implementation team from the ground up.
• Total compensation includes base salary, variable compensation, equity, and benefits.
• Customers include Fortune 500 companies and high-growth technology companies.