Customer Success Manager (AI)

Location: New York City; full-time, on-site role. Travel to customer sites approximately 1–2 times per month for day trips or short overnight visits. Relocation assistance is available.

Salary: Base $110,000–$130,000 per year; variable compensation $40,000; OTE $150,000–$170,000 per year. Equity offered.

Company

Builds AI-powered operational software for home services, construction, and remodeling businesses, covering scheduling, appointments, memberships, inside sales, revenue capture, marketing, and funnel optimization.

What you will do

• Own relationships with enterprise customers as they implement and expand the platform across locations, brands, and teams.
• Lead structured onboarding and implementation planning, including milestones, rollout waves, operational priorities, and cross-functional dependencies.
• Run a call-heavy customer cadence, driving product understanding, best-practice sharing, discovery, and progress against milestones.
• Document workflows, business requirements, and edge cases, then translate them into clear internal specifications.
• Partner with forward-deployed engineers and technical teams on agent configuration, implementation plans, and product improvements.
• Guide adoption across voice, SMS, and email while maintaining operational quality, compliance, and customer trust.

Requirements

• 2+ years of experience in customer success, account management, implementation, sales, or another customer-facing function.
• Experience ideally gained in a fast-growing B2B SaaS, AI, or technology company.
• Excellent communication and relationship-building skills with demanding customers and varied business stakeholders.
• Organized, process-oriented, rigorous about follow-through, and comfortable with ambiguity and changing priorities.
• Comfort working cross-functionally with customer stakeholders, product teams, and technical teams.
• Prior home services experience is not required.

Nice to have

• Startup experience or experience working in a highly unstructured environment.
• Sales background or experience requiring strong live-conversation judgment.

Culture & Benefits

• Fast-moving environment with evolving priorities and actively codified processes.
• Unlimited paid time off.
• Fully covered medical insurance with $0 employee cost.
• 401(k) matching, gym membership stipend, and provided lunch and dinner.
• Equity package, tech equipment, mentorship pairing, and Clear Travel Pass.
• Career growth through early ownership and significant responsibility.