Customer Success Manager (AI)

Location: New York City; full-time, on-site. Travel to customer sites approximately 1–2 times per month.

Salary: Base $110,000–$130,000, variable compensation $40,000, OTE $150,000–$170,000. Equity offered.

Company

An AI platform company providing an end-to-end system of intelligence that helps home services, construction, and remodeling operators automate and scale revenue.

What you will do

• Own enterprise customer relationships through implementation, adoption, and expansion across locations, brands, and teams.
• Lead onboarding and implementation planning, including milestones, rollout waves, operational priorities, and cross-functional dependencies.
• Run customer calls, strategic discussions, and discovery sessions to drive product understanding and deployment progress.
• Document workflows, business requirements, and edge cases, translating customer context into internal specifications.
• Partner with forward-deployed engineers and technical teams on agent configuration, implementation plans, and product improvements.
• Guide adoption across voice, SMS, and email while maintaining operational quality, compliance, and customer trust.

Requirements

• 2+ years of experience in customer success, account management, implementation, sales, or another customer-facing function.
• Experience or interest in fast-moving B2B SaaS, AI, or technology environments.
• Strong communication and relationship-building skills with demanding customers and varied business stakeholders.
• Organized, process-oriented, methodical, and rigorous about follow-through.
• Comfort working with ambiguity, evolving priorities, multiple responsibilities, and cross-functional product and technical teams.
• Ability to work on-site in New York City and travel to customer sites 1–2 times per month.

Nice to have

• Startup experience or experience in a highly unstructured environment.
• Background in sales or another role requiring strong live-conversation judgment.
• Prior home services experience; this is not required.

Culture & Benefits

• Meaningful equity package and significant upside through early ownership and career growth.
• Unlimited paid time off.
• Fully covered medical insurance with $0 employee cost.
• 401(k) matching, office lunch and dinner, and a gym membership stipend.
• Travel pass, technical equipment, mentorship pairing, and relocation assistance.