Founding Customer Enablement Hire (AI)

Location: San Francisco, CA; onsite five days per week at the Financial District office

Salary: $150K–$200K per year

Company

hirify.global is an AI company building a persistent model of a person's identity, voice, judgment, relationships, and priorities to perform work across tools such as email, calendars, documents, and Slack.

What you will do

• Own customer onboarding, enablement, and training for users at different stages of adoption.
• Define the enablement function from zero, including measurement, systems, and future team responsibilities.
• Monitor usage signals, address stalled or underutilized accounts, and support seat and enterprise expansion.
• Create role-specific playbooks and repeatable templates for recruiting, events, executive assistant, sales, executive, and finance teams.
• Lead live trainings, office hours, workshops, curriculum development, documentation, and in-product guidance.
• Bring customer friction, requests, and use cases to product and engineering teams and close the feedback loop.

Requirements

• Experience in customer success, enablement, onboarding, solutions or technical account management, or post-sales at a high-growth startup.
• Strong combination of teaching ability, product depth, account ownership, and relationship-building skills.
• Excellent communication skills across executive reviews, hands-on training, and concise written documentation.
• Experience building curriculum, playbooks, and processes from scratch in a 0-to-1 environment.
• Ability to work with customers in person five days per week in San Francisco.

Culture & Benefits

• High-ownership role on a small, talent-dense team.
• Fast, high-agency environment focused on practical execution and iteration.
• Direct partnership with sales, marketing, product leadership, and engineering.
• Opportunity to shape the first customer enablement function and future customer success organization.