Implementation Specialist (AI)

Location: On-site in New York, NY or San Francisco, with relocation assistance available for successful applicants moving to San Francisco.

Salary: $140,000–$170,000 per year

Company

hirify.global is an AI-powered contract intelligence platform used by enterprise companies to review agreements and extract actionable information.

What you will do

• Lead post-sale onboarding for large, complex enterprise customers from kickoff through initial steady-state usage.
• Own the implementation experience and coordinate closely with Customer Success Managers.
• Facilitate scoping sessions and translate customer objectives, workflows, and constraints into structured implementation plans.
• Design customer-specific Intelligence workflows, intake mechanisms, fact extraction use cases, and integrations with tools such as Salesforce, SharePoint, and Google Drive.
• Deliver tailored training on Intelligence workspace setup, fact extraction, query workflows, and usage scaling.
• Manage onboarding requests, SLAs, risks, status updates, and implementation process improvements.

Requirements

• 4–8+ years of experience in implementation, professional services, onboarding, or customer delivery for complex B2B SaaS products.
• Significant experience working with enterprise customers and managing multi-stakeholder environments.
• Ability to scope ambiguous problems, design structured solutions, and execute against implementation plans.
• Technical fluency in data models, integrations, workflows, and system constraints without needing to be an engineer.
• Experience managing complex customer projects and software rollouts, with strong written and verbal communication skills.
• Highly organized, resourceful, proactive, and comfortable setting boundaries and managing expectations.

Nice to have

• Experience working in a startup environment.

Culture & Benefits

• Relocation assistance and visa and green card application support are available where applicable.
• Medical, dental, and vision insurance for employees and their families.
• HSA, FSA, and life insurance programs.
• 401(k) program and commuter benefits.
• Unlimited paid time off.
• Meaningful equity in a rapidly scaling company with a high-responsibility startup environment.