Manager, Enterprise Engagement Management (AI)

Location: On-site in the Boston office, United States

Salary: $135,000–$210,000 annual base salary, plus variable compensation and equity

Company

hirify.global is an AI search marketing platform providing analytics, intelligence, and agent automation for enterprise brands.

What you will do

• Lead, coach, and develop a team of Engagement Managers focused on enterprise customer outcomes.
• Own retention, adoption, and expansion metrics and monitor customer health.
• Build scalable engagement methodologies, playbooks, processes, and performance frameworks.
• Act as an escalation point for complex customer situations and drive proactive intervention strategies.
• Collaborate with Sales, Account Management, Product, and Engineering leadership on customer lifecycle and roadmap priorities.
• Recruit, hire, and onboard talent while developing the team's expertise in AI search and large language models.

Requirements

• 5+ years of experience in customer success, account management, or consulting.
• At least 2 years of direct experience managing and developing a team.
• Experience building and scaling customer-facing teams with measurable business outcomes.
• Strong communication, executive presence, operational, and data-driven leadership skills.
• Experience setting team KPIs, implementing scalable processes, and leading through ambiguity and change.
• Ability to collaborate effectively with Sales, Product, and Engineering leadership.

Nice to have

• Experience in the search or marketing industry.

Culture & Benefits

• On-site work in the Boston office for builders who value speed, iteration, and impact.
• Competitive total compensation including base salary, variable compensation, and equity.
• Full range of benefits and perks.
• Opportunity to help shape engagement practices for a rapidly growing AI search platform.