Implementation Manager (AI)

Location: On-site at the Union Square, New York City office

Salary: $115,000–$140,000 base annually, plus variable compensation, equity, and benefits.

Company

hirify.global is an AI search marketing platform providing analytics, intelligence, and agent automation for brands.

What you will do

• Own implementation for a high-volume portfolio of Scaled and Mid-Market customers, from platform configuration through early value realization.
• Lead recurring onboarding sessions covering platform setup, prompt creation, report interpretation, and Q&A.
• Design and improve the scaled onboarding curriculum, session templates, help content, and follow-up sequences.
• Handle escalations and implementation blockers while adapting playbooks to customer needs.
• Define and track implementation metrics such as time to value, configuration completion, and operational efficiency.
• Surface product gaps and recurring onboarding issues, and translate customer usage insights into improved playbooks, content, and strategy.

Requirements

• 4 or more years of experience in customer success, onboarding, implementation, or customer education.
• Experience owning high-volume customer engagements and connecting implementation activities to product value.
• Strong facilitation skills for group sessions, webinars, and office hours.
• Ability to build repeatable systems from scratch, manage broad portfolios, and operate independently in ambiguity.
• Strong process orientation, data awareness, and communication skills for difficult customer conversations.
• Proficiency with AI tools and interest in using them to improve workflows and efficiency.

Nice to have

• Experience with AI search.

Culture & Benefits

• On-site work in the Union Square, NYC office.
• Fast-paced environment focused on speed, iteration, and meaningful impact.
• Base salary, variable compensation, equity, and a full range of benefits and perks.