Customer Success Manager

Location: Hybrid setup with 3–4 days working from home; office location not specified. Option to work from anywhere for up to 30 days per year.

Company

hirify.global provides an AI-powered product data platform for brands, manufacturers, distributors, and retailers to unify product data and pricing.

What you will do

• Manage a portfolio of strategic B2B customer accounts from implementation through renewal.
• Build relationships with customer stakeholders, partners, and C-level business and IT executives.
• Drive software and AI integration adoption, retention, expansion, upsell, and cross-sell opportunities.
• Create customised success plans, monitor customer health, identify risks, and execute mitigation strategies.
• Lead business reviews, customer workshops, and customer advocacy activities such as reference calls and joint stories.
• Collaborate with Forward Deployed Engineers and Solution Integrators to support successful deployments.

Requirements

• Fluent French and English.
• Experience with product data management solutions.
• Solid customer success or project management experience in the SaaS industry, particularly with B2B customers.
• Expertise in customer success planning, implementation, risk management, health monitoring, adoption, and digital transformation.
• Experience building trusted relationships with stakeholders up to the C-level.
• Strong track record managing high-value accounts, retention, and growth targets.

Culture & Benefits

• Flexible working hours and a hybrid work model.
• 34 days of annual leave plus RTTs and up to 30 work-from-anywhere days per year.
• €500 home-office budget, public transport support, sustainable transportation allowance, and meal vouchers.
• Private medical insurance, life insurance, income protection, and mental health support.
• Professional development budget of €1,000 per year, structured onboarding, career paths, and internal mobility.
• Paid parental leave, two paid volunteering days, daycare access, and diversity-focused employee resource groups.

Hiring process

• 30-minute screening call with Talent Acquisition.
• Interviews with the Customer Success Manager and Senior Director of Customer Success.
• 60-minute case study including a presentation.