FDE Manager (AI)

Location: Toronto, hybrid; must be located in Toronto or willing to relocate to Canada

Company

Builds an agentic AI platform that deploys AI employees to perform repetitive, operationally critical work, particularly in healthcare.

What you will do

• Lead, coach, and develop a team of Forward Deployed Engineers while maintaining a high standard for technical execution and customer impact.
• Own the technical quality, reliability, and outcomes of customer deployments in complex healthcare environments.
• Review solution architecture, agent design, prompting strategies, integrations, testing plans, and production readiness.
• Diagnose difficult technical and customer issues, manage deployment risks, and unblock the team.
• Partner with Deployment Strategy, Product, Engineering, and Customer Success to translate customer needs into product and platform improvements.
• Establish practices for testing, observability, incident response, documentation, release management, and reusable deployment tooling.

Requirements

• Experience managing and developing at least four engineers, solutions engineers, Forward Deployed Engineers, or similar technical team members.
• Strong technical foundation in software engineering, QA engineering, solutions engineering, systems integration, implementation engineering, or a related field.
• Experience delivering software into real customer environments.
• Ability to review technical designs, diagnose production issues, coach team members, and build accountability.
• Strong communication with technical teams and senior customer stakeholders, including during ambiguous or high-pressure situations.
• Curiosity about AI agents, prompting, automation, and multi-agent systems, with a willingness to work hands-on in an early-stage environment.

Nice to have

• Science, engineering, or similarly technical educational background.
• Prior experience with AI agents or multi-agent systems.

Culture & Benefits

• Opportunity to shape the Forward Deployed Engineering function and deployment model at an early-stage AI company.
• Ownership over how the technology is applied in real customer environments.
• Work with agentic AI, multi-agent systems, a modern technical stack, and leading AI tools.
• Competitive compensation, meaningful equity, and unlimited PTO.
• Team offsites, including previous trips to Iceland, Lisbon, Cancún, and Costa Rica.
• Some periods may require long or intense working cycles due to customer-facing responsibilities.