Critical Environments Operator II

Location: Durham, North Carolina, United States; onsite. Day shift with weekend coverage; shifts may include nights, weekends, holidays, and extended emergency coverage.

Company

Global enterprise data center colocation provider focused on availability, efficiency, and security for mission-critical business applications.

What you will do

• Complete assigned operations and maintenance tasks for data center and other assigned facility spaces.
• Use the CMMS to track maintenance work, labor hours, preventive maintenance orders, and reactive work tickets.
• Operate according to site SOPs, MOPs, EOPs, and MMRs while preserving the reliability of the critical load.
• Coordinate contractor and vendor access, work areas, safety procedures, lockout/tagout, and site escorts.
• Respond to building system alarms, stabilize operations, minimize equipment damage, and participate in root cause analysis.
• Perform critical switching, equipment evaluations, operational modifications, and workmanship checks.

Requirements

• 3–5 years of experience in Tier 2, Tier 3, or Tier 4 data centers, operations and maintenance, or building engineering.
• Entry-level electrical, mechanical, and HVAC/R skills acquired through an associate degree, technical training, or facility maintenance experience.
• Knowledge of work order control procedures, CMMS platforms, maintenance shop practices, hand tools, and test equipment.
• Experience with subcontractor and vendor contract management, key performance indicators, capacity planning, and reporting.
• Ability to troubleshoot equipment through graphical user interfaces, respond to alarms, and stabilize systems until OEM technicians arrive.
• Ability to work onsite, lift up to 50 pounds, stand for extended periods, bend frequently, and climb ladders.

Nice to have

• Knowledge of Visio or AutoCAD.

Culture & Benefits

• Collaborative environment focused on commitment, accountability, respect, and excellence.
• Health, dental, and vision insurance, plus life and disability insurance.
• Mental health resources and an employee assistance program.
• Performance bonus and 401(k) retirement plan with company match.
• Paid time off and holidays.