Client Services Dispatch Engineer

Location: Onsite in Manhattan, United States, with regular travel to client sites

Salary: $65,000–$85,000 per year

Company

LISS Technologies provides managed IT support and technology guidance to business clients.

What you will do

• Provide onsite, phone, email, and ticket-based technical support to end users and client IT staff.
• Travel to assigned client sites to complete scheduled visits and resolve service requests.
• Troubleshoot hardware, software, connectivity, account-access, printer, mobile-device, and workstation issues.
• Set up, configure, and perform basic maintenance on workstations, peripherals, and business applications.
• Document incidents, troubleshooting steps, resolutions, and user interactions in the support system.
• Own support requests through resolution, escalate complex issues, and identify recurring problems.

Requirements

• 2–5 years of experience in field service, desktop support, or technical support.
• Working knowledge of desktop operating systems, business applications, printers, mobile devices, and basic networking.
• Ability to diagnose common technical issues and explain solutions clearly to non-technical users.
• Strong customer service, communication, organization, prioritization, and documentation skills.
• Comfort working face-to-face with end users at client sites and traveling regularly between locations.
• Ability to follow standard operating procedures and maintain a professional, service-oriented approach.

Nice to have

• CompTIA A+, CompTIA Network+, Microsoft fundamentals, or similar entry-level technical certification.

Culture & Benefits

• Full-time position within the Managed Services department.
• Service-oriented environment focused on responsiveness, accountability, and dependable client support.
• Work includes varied client-site assignments and direct interaction with end users.