IT Technical Support

Location: Las Vegas, Nevada, USA; onsite support required

Salary: $40,000–$66,000 USD per year, plus participation in an annual bonus or role-based sales incentive plan.

Company

hirify.global Innovations develops home, security, digital, and commercial building products, with a focus on innovation, sustainability, safety, and residential and commercial environments.

What you will do

• Resolve, triage, document, and escalate IT service desk tickets while creating knowledge base articles.
• Provide in-person and remote desktop support, including hardware troubleshooting, installation, repair, and restoration.
• Support computer imaging, desktop deployments, mobile devices, applications, and email configuration.
• Maintain manufacturing and distribution equipment, including handheld devices, barcode readers, printers, and scanners.
• Diagnose Windows 11 device issues in collaboration with the Managed Services team.
• Coordinate with IT vendors and other technical resources to resolve infrastructure problems.

Requirements

• Associate degree in IT, IS, or a related discipline.
• At least two years of service desk, desktop support, IT device troubleshooting, and customer service experience.
• Experience with Microsoft Windows desktops, Windows 11, Active Directory, and basic account management.
• Experience supporting printers, barcode scanning devices, computer hardware, and mobile devices.
• Experience with ITIL and in-house ticketing systems; ServiceNow or an equivalent system is required.
• Strong analytical, troubleshooting, communication, and customer service skills.

Nice to have

• Being bilingual.

Culture & Benefits

• Inclusive workplace supporting authentic self-expression and diverse perspectives.
• Comprehensive health and wellness benefits.
• Company-contributed 401(k) program.
• Product discounts, flexible time off, and adoption benefits.
• Employee Resource Groups supporting belonging and inclusion.