Technical IT Support Specialist - Associate

Location: Bethesda, Maryland, United States

Salary: $57,000–$61,000 yearly

Company

hirify.global delivers health, national security, research, systems engineering, and digital transformation solutions for federal programs.

What you will do

• Configure, install, maintain, and troubleshoot desktops, laptops, mobile devices, printers, monitors, and other peripherals.
• Provide hands-on and remote technical support for end users, including VIP and executive-level personnel.
• Configure devices for secure operation, including security software, updates, and required settings.
• Support users of NIH-provided applications and provide customer-focused software assistance.
• Receive, track, update, resolve, reassign, and close incidents and service requests in ServiceNow.
• Lead or track special IT projects and meet support deadlines.

Requirements

• Bachelor’s degree and 1 year of experience, Associate’s degree and 3 years of technical support experience, or high school diploma and 5 years of technical support experience.
• Experience supporting current desktop and laptop computers, Windows 10 and 11, macOS, and Linux, preferably Ubuntu.
• Experience supporting Microsoft applications and using ServiceNow for incident management, problem management, and request fulfillment.
• Strong customer service, end-user equipment support, written communication, and oral communication skills.
• Must be able to obtain a Public Trust clearance.

Nice to have

• Experience supporting the National Institutes of Health or working in a healthcare or clinical environment.
• Bachelor’s degree in Computer Science, Information Systems, or Social Science.
• Experience with Active Directory, Mobile Device Management, MobileIron, or Ivanti.
• Apple Certified Support Professional, Microsoft Certified Professional, CompTIA Security+, or CompTIA A+ certification.

Culture & Benefits

• Medical, dental, vision, supplemental life with AD&D, short- and long-term disability, and flexible spending accounts.
• Paid time off, parental leave, and legal services.
• 401(k) retirement plan with matching contributions.
• Training, e-learning, certification preparation, and education assistance.
• Performance incentives and program-specific awards may be available.

Hiring process

• hirify.global maintains a fair and authentic interview process.
• Reasonable accommodation is available for applicants with disabilities and disabled Veterans.