Desktop Systems Professional (Windows/macOS/Linux)

Location: Alpharetta, Georgia, United States — onsite. Travel requirement: 0%.

Salary: $55,000–$75,600 per year.

Company

hirify.global is a global technology company developing solutions that connect the physical and digital worlds for construction, geospatial, transportation, and other essential industries.

What you will do

• Provide onsite desktop support and customer service to Alpharetta office users.
• Deploy and troubleshoot hardware, software, operating systems, mobile devices, printers, and conference room equipment.
• Manage service desk tickets, communicate incident progress, and document technical information in ITSM systems.
• Coordinate with IS departments, managers, suppliers, partners, and stakeholders to resolve technical issues.
• Support asset lifecycle management and improve operational processes through automation.
• Provide informal guidance and participate in or lead IS projects and initiatives.

Requirements

• Bachelor's degree in Computer Science with 2 years of IT experience, or an Associate's degree with 6 years of experience.
• Relevant IT certifications such as ITIL or CompTIA A+.
• Excellent written and verbal English communication skills for supporting non-technical personnel and creating documentation and training materials.
• Experience with Windows, macOS, Linux, cellular devices, tablets, printers, conference room equipment, and endpoint management platforms.
• Experience with asset lifecycle management, ITSM ticket management, networks, cybersecurity, client-server systems, and on-premises and cloud-based endpoint management.
• Proven experience deploying and troubleshooting macOS and Linux using existing tools and documentation.

Nice to have

• Scripting and automation experience with PowerShell, Bash, or Python.
• Proficiency with Google Workspace for enterprise collaboration and project management.

Culture & Benefits

• Collaborative and supportive work environment focused on inclusion and belonging.
• Medical, dental, vision, life, and disability benefits.
• Paid time off, retirement plans, paid parental leave, and employee stock purchase plan.
• Tax savings plans for health, dependent care, and commuter expenses may be available.
• Purpose-driven projects focused on improving productivity, safety, and sustainability.

Hiring process

• Submit an online application.
• Applications are accepted on an ongoing basis until the position is filled.