Customer Success Manager

Location: Hybrid in San Francisco, United States

Salary: $97,600–$164,000 base salary per year, plus commissions and eligibility for hirify.global’s equity plan.

Company

hirify.global builds and deploys enterprise connectivity networks using proprietary hardware, intuitive software, and streamlined operations for organizations across healthcare, education, logistics, retail, and professional services.

What you will do

• Manage a high-volume portfolio of customer accounts across different company sizes and industry verticals.
• Build trusted customer relationships, establish success expectations, and support adoption of hirify.global’s connectivity solutions.
• Identify expansion opportunities, maintain account forecasts, and proactively engage customers before new leases or connectivity needs are finalized.
• Coordinate customer transitions, including maintenance windows, hardware upgrades, bandwidth planning, and change freezes.
• Partner with Support, Marketing, and Engineering to create customer playbooks, educational programs, and actionable product feedback.
• Assess account health and sentiment through dashboards, support activity, customer business reviews, and other engagement signals.

Requirements

• Strong customer-facing communication and relationship-management skills.
• Ability to manage a high-volume book of business across varied customer segments.
• Strong attention to detail and ownership of customer outcomes.
• Ability to identify customer needs, expansion signals, and account risks proactively.
• Interest in balancing speed, quality, customer independence, and operational scale.
• Willingness to work in a hybrid role based in San Francisco.

Culture & Benefits

• Opportunity to help define the Customer Success function during hirify.global’s next phase of growth.
• Direct influence on customer retention, expansion, and scalable operating practices.
• Eligibility for commissions and participation in hirify.global’s equity plan.
• Work with customers ranging from healthcare clinics and school districts to logistics hubs and retail chains.