Senior Technical Account Manager

Location: New York City, on-site. In-person work five days per week from the Brooklyn office, with flexibility as needed.

Company

hirify.global develops an agentic AI platform that detects, monitors, and takes down impersonators, fraud, AI-driven scams, and identity abuse.

What you will do

• Coach account teams on customer accounts and professional development.
• Identify expansion opportunities, help close them, and own net dollar retention.
• Stabilize at-risk accounts, secure renewals, and own gross revenue retention.
• Improve account-management playbooks and systems as the customer book grows.
• Manage a small personal book of accounts to stay close to the product and customers.

Requirements

• 5+ years of experience in technical account management, account management, or a related field, including experience growing and retaining large enterprise accounts.
• 2+ years leading account teams, with evidence that coaching improved account-management performance.
• Strong understanding of account expansion and experience teaching expansion strategies to others.
• Direct, trusted coaching and feedback style.
• Hands-on technical ability to configure, troubleshoot, and tune agents and work deeply with customer setups.
• Experience carrying a revenue target and prioritizing work across competing demands.

Nice to have

• Fluency with AI tools in personal workflows when they improve the quality or efficiency of work.

Culture & Benefits

• In-person collaboration focused on speed, clarity, and autonomy.
• 100% company-paid medical, dental, and vision coverage for employees.
• Flexible paid time off.
• Annual company retreats and regular in-person events.