Technical Account Manager (AI/Cybersecurity)

Location: San Francisco, United States; on-site

Company

hirify.global develops AI-powered intelligence and security agents to detect and remediate critical software vulnerabilities across customer codebases and open-source software.

What you will do

• Own the technical success of a portfolio of strategic enterprise customers.
• Guide onboarding, implementation, integrations, and production deployments.
• Advise engineering, security, and platform teams and lead technical, architecture, and executive business reviews.
• Troubleshoot issues across cloud infrastructure, APIs, CI/CD pipelines, source control, and application security tooling.
• Partner with Solutions Engineering, Product, and Engineering on handoffs, expansion, customer feedback, and roadmap decisions.
• Build technical documentation, deployment guides, enablement resources, playbooks, and scalable processes for the Technical Account Management function.

Requirements

• 5+ years of experience in Technical Account Management, Solutions Engineering, Customer Success Engineering, Sales Engineering, or a similar customer-facing technical role.
• Strong technical background supporting enterprise software or developer infrastructure products.
• Experience with APIs, AWS, GCP, or Azure, Git, CI/CD pipelines, and modern software development workflows.
• Ability to troubleshoot complex technical issues and communicate with engineers and executive stakeholders.
• Strong project management and organizational skills for managing multiple customer engagements.
• Comfort working in ambiguity, building processes from the ground up, and delivering exceptional customer experiences.

Nice to have

• Experience with application security, DevSecOps, vulnerability management, or cloud security.
• Familiarity with AI/LLM products or developer tooling.
• Experience supporting highly technical enterprise customers or working at a high-growth startup.
• Basic scripting experience with Python, Bash, or similar.

Culture & Benefits

• Competitive salary with meaningful equity.
• Health, vision, and dental insurance.
• Office lunch and dinner at the San Francisco office.
• Significant ownership and room to grow as the company scales.