Director, PSA Operations

Location: On-site in Boca Raton, Florida, United States

Salary: $156,163–$188,149 per year, with potential eligibility for additional compensation.

Company

hirify.global provides technology-enabled grading, authentication, vaulting, and sales services for collectibles, including trading cards, autographs, comic books, coins, video games, tickets, and memorabilia.

What you will do

• Lead end-to-end site production and logistics from pre-arrival coordination through inventory, processing, storage, and outbound shipping; grading is managed by a separate organization.
• Scale operations from thousands to tens of thousands of unique items annually through capacity planning, workflow design, staffing, and technology support.
• Own safety, quality, productivity, throughput, and service KPIs, establishing operating mechanisms and review cadences across teams.
• Drive continuous improvement, standardize scalable processes, reduce variability, and improve turnaround times and product quality.
• Lead multiple integrated departments through managers and supervisors, develop operational leaders, and manage cross-functional budgets and implementation decisions.
• Partner with Product, Engineering, Facilities, Customer Support, Sales, and People teams on technology, risk management, workforce development, and operational strategy.

Requirements

• 10+ years of operational and leadership experience as a general manager or operations director in light manufacturing, warehousing, fulfillment, or similar environments.
• Demonstrated success in production, logistics, quality improvement, process design, and large-scale customer care delivery.
• Experience translating strategic priorities into local operating plans focused on delivery speed, turnaround times, and product quality.
• Data-driven, decisive, collaborative, and change-management-oriented leadership style with a strong continuous-improvement mindset.
• Must work on-site at the Boca Raton, Florida facility and be legally authorized to work in the United States.

Culture & Benefits

• Medical, dental, and vision insurance for full-time employees.
• 401(k) matching plan.
• Flexible time off for salaried employees and ten company-paid holidays for regular full-time employees.
• Employee discounts on select grading services.
• Flexible schedules may be available depending on the team and shift.
• Celebrations, holiday events, and team-building activities.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview stages may take place by phone.
• An on-site interview may be requested during the final stages at the company’s discretion.