Technical Account Manager (AI)

Location: New York City; on-site in Brooklyn five days a week

Company

hirify.global develops an agentic AI platform that detects, monitors, and takes down impersonators, fraud, AI-driven scams, and identity abuse.

What you will do

• Own enterprise and mid-market accounts from deal closure through adoption, retention, renewal, and expansion.
• Identify new use cases, teams, and platform opportunities to grow account revenue.
• Deploy and configure customer environments, including prompt engineering and agent tuning.
• Act as the technical point of contact, guiding customers through the platform and helping them achieve measurable outcomes.
• Identify account risks early and take action before they affect renewals.
• Share customer patterns, product gaps, and requirements with product and engineering.

Requirements

• 4+ years of experience in a revenue-generating role with ownership of a book of business or revenue target.
• Strong customer-facing skills and the ability to build trust with customers.
• Hands-on technical ability to deploy, configure, and troubleshoot independently.
• Comfort working directly with AI agents and prompt engineering.
• Experience building playbooks and operating effectively in an early-stage or high-growth environment.

Nice to have

• Experience at a fast-paced startup.

Culture & Benefits

• In-person collaboration with flexibility as needed for New York-based employees.
• 100% company-paid medical, dental, and vision coverage for employees.
• Flexible PTO.
• Annual company retreats and regular in-person events.
• Lean, high-autonomy environment focused on speed, clarity, and execution.