Account Manager (AI SaaS)

Location: On-site at the New York headquarters, 55 5th Ave, New York, NY

Salary: $240,000–$280,000 expected on-target earnings annually, plus equity and commission.

Company

hirify.global is a Series B startup developing AI-powered conversational agents for home service companies. Its platform handles inbound calls, books jobs, qualifies leads, and helps customers capture revenue.

What you will do

• Own a portfolio of mid-market home service accounts, driving retention, expansion, and on-time renewals.
• Build relationships with stakeholders from frontline operators to executives and position the platform as an essential partner.
• Lead quarterly and executive business reviews tied to booked jobs, captured revenue, and missed-call rates.
• Identify and close upsell and cross-sell opportunities to grow net revenue retention.
• Partner with Sales, Implementation, and Product on onboarding, adoption, feature rollouts, and account health.
• Represent customer feedback and trends internally while supporting case studies and reference programs.

Requirements

• 7–10 years of account management or customer success experience in B2B SaaS, preferably in a high-growth environment.
• Proven success meeting or exceeding NRR, GRR, or expansion targets for named account portfolios.
• Experience managing complex, multi-stakeholder accounts and presenting to executives.
• Strong commercial judgment and the ability to identify and close expansion opportunities.
• Excellent written, verbal, presentation, and communication skills.
• Proficiency with CRM tools, including HubSpot, and familiarity with customer success platforms.

Nice to have

• Experience in home services, field services, or vertical SaaS.
• Familiarity with AI or voice-based products.
• Experience building or refining account management or customer success processes at a scaling startup.

Culture & Benefits

• Fully in-office work at the NYC headquarters within a fast-moving, collaborative environment.
• Medical, dental, and vision insurance.
• Company-sponsored 401(k), flexible PTO, and U.S. federal holidays.
• Company off-sites, daily in-office lunch, and dinner when working late.
• Commuter benefits, late-night rideshare, workspace accommodations, and provided core tools.