Client Success Manager (AI)

Location: Remote in Canada; travel up to 25% throughout Canada and occasionally within North America.

Company

hirify.global Technologies delivers strategic intelligence by transforming open-source data with AI and proprietary methodologies to help organizations protect technology, talent, and supply chains from nation-state risks.

What you will do

• Own the customer lifecycle for Canadian accounts, including onboarding, implementation, enablement, executive reviews, renewals, and success planning.
• Act as the primary strategic advisor for higher education, commercial, and public sector clients.
• Build executive relationships, monitor account health, and improve adoption, engagement, retention, and client outcomes.
• Help clients apply hirify.global’s intelligence platform to research security, geopolitical risk, third-party due diligence, and supply chain resilience.
• Partner with Sales on renewals, account planning, and expansion opportunities.
• Coordinate with Product, Intelligence, Engineering, and Support teams to communicate client needs and resolve issues.

Requirements

• 7+ years of experience in Customer Success, Consulting, Account Management, or another client-facing role with a record of driving customer outcomes and retention.
• Fluency in both English and French, with exceptional written and verbal communication skills.
• Experience managing enterprise or strategic customer relationships.
• Ability to build trusted relationships with executives and diverse stakeholder groups.
• Strong organizational and project management skills, including the ability to manage multiple engagements simultaneously.
• Experience with SaaS platforms or technology-enabled solutions and the ability to translate complex concepts into practical client guidance.

Nice to have

• Familiarity with research security, geopolitical risk, due diligence, compliance, or enterprise risk management.
• Experience with renewals, account growth, expansion initiatives, and strategic account planning.
• Additional proficiency in Mandarin, Russian, or Farsi.

Culture & Benefits

• Mission-driven work helping organizations across Canada protect innovation and navigate geopolitical risks.
• Collaboration with experts across intelligence, technology, and client success.
• Opportunities for professional growth in a fast-growing organization.
• Remote work with travel required throughout Canada and occasional travel within North America.