18 часов назад
Service Admin Coordinator I
20 - 23$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Admin Coordinator I (Service Administration): Supporting Hach’s service and sales organization by handling customer inquiries, generating service quotes, creating work orders, and maintaining customer and instrument records with an accent on customer resolution and administrative accuracy. Focus on processing bench repair, loaner, and rental orders, resolving billing and work order updates, and coordinating communication in a fast-paced environment.
Location: Hybrid position based in Loveland, Colorado, or Salt Lake City, Utah, United States. Part-time remote work is combined with part-time work at the designated company location.
Salary: $20.00–$23.00 USD per hour, plus eligibility for bonus pay.
Company
develops water analysis solutions designed to make water quality monitoring faster, simpler, greener, and more informative.
What you will do
- Handle field and bench service inquiries by phone, email, and chat.
- Generate quotes and work orders for service requests, including work orders for US-based customers.
- Create and update customer account and instrument installed-base information in ServiceMax and Oracle.
- Manage customer account updates, billing inquiries, and work order updates.
- Process service orders for bench repairs, loaners, and rentals.
- Communicate effectively with customers, staff, and management while adapting to a fast-paced workload.
Requirements
- High school diploma or equivalent combination of education and experience.
- Computer skills with word processing, spreadsheets, and database applications.
- At least 6 months of customer service experience.
- Ability to multitask and adapt to changing priorities.
Nice to have
- Knowledge of Oracle.
Culture & Benefits
- Professional onboarding and training.
- Career coaching and development opportunities.
- Health, medical, dental, and vision benefits for eligible employees.
- Paid time off and 401(k) for eligible employees.
- Supportive team environment and commission opportunity.
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