Facility Coordinator

Location: Richmond, Virginia, USA; professional office environment with a flexible schedule as needed, including overnight travel, after-hours on-call work, and weekends.

Salary: $25.50–$30.00 per hour

Company

Cushman & Wakefield provides commercial real estate and facility management services.

What you will do

• Support facility management services and continuously monitor office and building operations.
• Respond to client inquiries and complaints, resolve issues, and follow up on customer satisfaction.
• Coordinate contractors, vendors, landlords, engineering staff, maintenance, repairs, inspections, and special events.
• Create, assign, monitor, and report on work orders, bids, proposals, invoices, and payments.
• Manage complex work orders, including environmental issues and disaster recovery, while monitoring vendor performance.
• Provide facilities helpdesk support, document communications, and track workflow and service-level performance.

Requirements

• High school diploma or GED required; an associate or bachelor's degree in facilities management, building, business, or a related field is preferred.
• At least 1 year of experience in administration, accounting, tenant services, or a related capacity.
• Experience with data entry, reporting, filing, phone support, scheduling, communications, and customer service.
• Working knowledge of lease terms, Common Area Maintenance reconciliation, insurance, real estate taxes, management agreements, and contract language.
• Computer proficiency with Microsoft Word, Excel, PowerPoint, and base building systems.
• Ability to exercise good judgment, communicate effectively, multitask, and work a flexible schedule including after-hours and weekends.

Nice to have

• Experience in facilities or property management, commercial real estate, or professional services.
• Associate or bachelor's degree in a related field.

Culture & Benefits

• Professional office environment with standard office equipment.
• Eligible employees may enroll in health, vision, dental, flexible spending, health savings, retirement savings, life, and disability insurance programs.
• Paid and unpaid time away from work may be available.
• Equal employment opportunity is provided to protected groups, including protected veterans and individuals with disabilities.