Service Coordinator Atlas Copco

Location: Hybrid position based in West Springfield, Massachusetts, United States, with time split between remote work and the office.

Salary: $53,000–$65,000 per year, geographically adjusted based on knowledge, skills, and experience.

Company

hirify.global develops technologies and sustainable industrial solutions for industries including electronics, medical research, renewable energy, food production, and infrastructure.

What you will do

• Receive service requests for compressed air equipment and prime equipment installations and schedule work for service contract customers.
• Coordinate with the Service Manager to organize Service Department activities and maximize Service Technician utilization.
• Confirm schedules with customers and provide updates on active service work.
• Manage and control work in progress and report technician issues to the Service Manager.
• Secure purchase orders, verify customer terms and conditions, and maintain service orders in MAM and/or VisiTour.
• Order, track, expedite, and file parts and service-related paperwork.

Requirements

• At least two years of experience in a customer-facing role.
• Excellent organizational, verbal, written communication, detail-orientation, and problem-solving skills.
• Experience handling difficult customer situations professionally and managing multiple priorities under pressure.
• Ability to collaborate across teams and functions and learn new processes, systems, and applications.
• Proficiency in Microsoft Office, including Word and Excel.
• High school diploma required; some college preferred. Willingness to work overtime when required.

Culture & Benefits

• Flexible benefits plan with competitive compensation.
• 401(k) retirement plan.
• Health, dental, and vision insurance.
• Paid time off, life and disability insurance, and annual bonus.
• Hybrid working arrangement.