CS Specialist, Service Support Team (Insurance)

Location: Remote within the United States; territories excluded. Reliable, high-speed internet required.

Salary: $21–$25 USD per hour

Company

hirify.global uses technology to make commercial insurance more affordable and easier for small businesses to buy and experience.

What you will do

• Resolve customer email cases accurately and promptly, including agency commission questions, account updates, and financial information requests.
• Manage final resolution for document requests generated by other teams.
• Assist with customer technical issues, collaborate with Engineering on troubleshooting, and identify recurring trends and improvement opportunities.
• Support agency onboarding and offboarding, including CRM and portal configuration.
• Coordinate business relationship changes across agencies, including consolidations and restructures.
• Maintain headcount data alignment, accurate job descriptions, process continuity, and general customer case and phone support.

Requirements

• High school diploma or equivalent experience.
• One year of experience in a high-volume customer contact environment is preferred.
• Basic analytical, critical-thinking, problem-solving, self-direction, and task-management skills.
• Experience with G Suite tools, Salesforce, collaboration tools such as Slack, and basic office equipment.
• Ability to build collaborative working relationships and contribute productively to team projects.
• Must live and work in the United States, excluding territories, and maintain a consistent work schedule with reliable attendance.

Culture & Benefits

• Remote work with reliable high-speed internet access.
• Comprehensive health plans.
• Generous paid time off.
• 401(k) matching.
• Parental and caregiver leave.
• Discretionary bonuses may be granted to eligible team members based on company performance.