8 часов назад
Customer Intake Specialist (AI)
50 000 - 60 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Intake Specialist (AI): Managing high-volume customer intake calls for an AI-native insurance platform with an accent on accurate data entry and risk identification. Focus on maintaining high-quality notes during back-to-back calls and providing professional support to business owners.
Company
is an AI-native commercial insurance company based in San Francisco, rebuilding the insurance industry as software.
What you will do
- Handle back-to-back customer calls throughout the shift.
- Capture business information with high precision while talking.
- Act as the primary point of contact for business owners.
- Identify and flag edge cases or exceptions for escalation.
- Maintain clean, accurate notes to feed downstream AI systems.
Requirements
- Location: Must be based in the United States.
- Prior experience in high-volume phone or customer-facing roles.
- Strong typing speed and ability to multitask while talking.
- Professional communication skills and business sense.
- Availability: Monday–Friday with coverage across ET and PT.
- Reliable internet and a quiet work environment.
Nice to have
- Experience in insurance, financial services, or regulated industries.
- Bilingual in Spanish.
- Experience with CRM or call-center software.
Culture & Benefits
- Salary: $50,000–$60,000 plus performance bonuses.
- Health, dental, and vision insurance.
- Opportunity to join a fast-growing AI-native company.
- Overtime eligible.
Hiring process
- AI assessment (mock intake call).
- Team lead screen.
- Manager screen.
- Founder call.
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