Senior Customer Engineer, SLED West (California or Arizona)

Location: 100% remote, but must reside in Southern California or Arizona. Offer-stage candidates may be asked to attend an in-person interview at a hirify.global office or hub.

Estimated annual compensation: $221,000–$267,000 OTE, base plus commissions for Los Angeles-based hires; $231,000–$275,000+ OTE for San Francisco-based hires. Compensation may vary by work location.

Company

hirify.global operates a global network that protects and accelerates websites, applications, and Internet services through security, networking, developer, and AI platforms.

What you will do

• Partner with Account Executives to lead technical discovery, design architectures, deliver demonstrations, and run proofs of concept across security, networking, and developer products.
• Support technical onboarding and implementation while serving as the primary engineering and executive contact throughout the customer lifecycle.
• Monitor customer health, telemetry, adoption, and integration risks across municipal and educational IT environments.
• Carry a variable quota and identify retention, cross-sell, and up-sell opportunities based on platform usage and business outcomes.
• Lead technical Quarterly Business Reviews and translate platform capabilities into return on investment for government executives.
• Use AI agents and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, and telemetry monitoring.

Requirements

• Experience working with or selling to SLED, local government, or municipal agencies, including public-sector buying cycles and compliance requirements.
• Background in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
• Broad expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
• Experience in a quota-carrying or revenue-aligned environment with knowledge of SaaS metrics and enterprise sales cycles.
• Strong presentation and stakeholder-management skills for technical and government executive audiences.
• Must reside in Southern California or Arizona.

Nice to have

• Experience with Workers AI, AI Gateway, Vectorize, prompt engineering, LLM orchestration, or RAG architectures.
• Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge functions.

Culture & Benefits

• Remote work arrangement with flexible paid time off covering vacation and sick leave.
• Medical, dental, vision, flexible spending, family-forming, mental health, and employee assistance benefits.
• 401(k), employee stock participation, life and disability insurance, and equity-plan eligibility.
• Parental, pregnancy, medical, and bereavement leave programs.
• Work focused on protecting the free and open Internet through initiatives supporting journalism, civil society, and local government election websites.

Hiring process

• Applicants progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• Employment may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.