Manager, Mid-Market Account Management

Location: Denver, United States; hybrid-friendly. Authorization to work in the United States is required.

Salary: $100,850–$151,276 per year, plus 15% bonus potential.

Company

hirify.global provides reservation software and operational tools for tours, activities, attractions, and other experience businesses, serving more than 20,000 clients across 90+ countries.

What you will do

• Lead, coach, mentor, and develop a team of 8+ account managers serving mid-market clients.
• Drive client retention, expansion, product adoption, and net retained revenue across a broad portfolio.
• Monitor workflows, account health, performance trends, churn risks, and service escalations.
• Improve processes, playbooks, tools, and prioritization frameworks to scale team effectiveness.
• Partner with training, commercial, and cross-functional teams on enablement and operational initiatives.
• Communicate team performance, blockers, insights, and project progress to leadership and stakeholders.

Requirements

• 5+ years of account management experience, ideally including 3+ years in a leadership role.
• Experience in a SaaS or technology-enabled environment is preferred.
• Strong strategic thinking, data synthesis, prioritization, coaching, and mentoring skills.
• Process-oriented approach with experience scaling success through playbooks, tools, and frameworks.
• Excellent communication and stakeholder management skills across functions and levels.
• Ability to balance empathy with accountability and work effectively in a rapidly changing environment.

Culture & Benefits

• Medical, dental, and vision coverage.
• 26 vacation days, 10 sick days, and 12 paid holidays per year.
• Paid parental, grandparent, extended care, and bereavement leave.
• Life insurance, 401(k) with employer matching, and wellness benefits.
• Work-from-home assistance, educational opportunities, paid volunteer hours, and team events.