Customer Success Manager

Location: On-site in Manhattan; NYC-based candidates required

Base salary: $160,000–$200,000 OTE annually

Company

hirify.global provides an AI operating system and scalable dispatch platform for the home services industry, backed by Sequoia and Andreessen Horowitz.

What you will do

• Own a portfolio of the largest and most strategic accounts, including GRR, NRR, and expansion targets.
• Manage the full post-launch customer relationship from go-live through renewal.
• Lead QBRs, health checks, escalation management, and expansion initiatives.
• Identify churn risks early and hold customers accountable to agreed outcomes.
• Build business cases for expansion and manage renewal and upsell conversations.
• Work with Deployment, Product, and Leadership to resolve blockers and close product gaps affecting retention.

Requirements

• 5–7+ years of experience in B2B SaaS Customer Success.
• Experience managing a $3M+ book of business.
• Proven ownership of enterprise or strategic accounts, typically 10–30 clients.
• Experience managing complex accounts with three or more decision-makers or business units.
• Startup experience is required unless there is demonstrated experience building 0-to-1 playbooks in a Series A–D company.
• Must be based in NYC and work on-site in Manhattan.

Nice to have

• Experience with vertical SaaS, field operations software, or the home services industry.

Culture & Benefits

• Meaningful early-stage equity.
• Comprehensive medical, dental, and vision coverage.
• $500 monthly Ramp card for commuting, meals, gym, and other expenses.
• $25 nightly meal delivery credit and office snacks.
• Direct access to investors and advisors.
• Opportunity to own strategic outcomes in a rapidly scaling startup.