Customer Success Manager (AI)

Location: New York, on-site

Salary: $180K–$230K annually, plus equity and commission

Company

hirify.global provides an agentic document platform that combines in-house and frontier AI models to power accurate, scalable document workflows for AI and enterprise customers.

What you will do

• Manage a portfolio of enterprise customers from implementation through expansion.
• Conduct business reviews, maintain stakeholder relationships, and demonstrate customer ROI.
• Monitor customer health metrics and usage data while proactively addressing risks and opportunities.
• Create customer success playbooks, onboarding processes, training programs, and enablement documentation.
• Build the customer success function and establish scalable processes for different customer segments.
• Partner with Product and Engineering to represent customer needs and solve complex document-processing challenges.

Requirements

• 4+ years of experience working with enterprise clients in consulting.
• Experience engaging with technical practitioners and executive stakeholders.
• Familiarity with ML/AI infrastructure or developer tools.
• Technical background or strong interest in AI/ML.
• Strong communication, documentation, customer training, analytical, and process-building skills.
• Ability to work in person from the New York office.

Nice to have

• Experience at a high-growth startup.
• Established relationships in the ML/AI ecosystem.
• Demonstrated experience growing accounts and driving expansions.

Culture & Benefits

• Early-stage environment focused on moving quickly and building the function from the ground up.
• Unlimited paid time off.
• Daily catered lunch at the office and reimbursed transportation.
• Medical, dental, and vision insurance.
• Up to $150 per month for health and wellness expenses, parental leave, and a 401(k) with a 4% company match.