Senior Product Manager (AI)

Location: On-site in San Francisco, California, or New York City, New York; in-office 5 days per week, Monday–Friday.

Base salary: $190,000–$260,000 per year, plus equity in the form of stock options.

Company

hirify.global provides a unified platform for coordinating human customer-support agents, AI agents, and workforce management. The platform supports scheduling, forecasting, AI-assisted support, and capacity optimization for companies including Canva, Etsy, and Robinhood.

What you will do

• Own the vision, roadmap, and delivery for scheduling and forecasting within the workforce management product.
• Work directly with support operations leaders and prospects on discovery, co-building, and product direction.
• Develop AI-powered capabilities that automate and improve high-stakes, repetitive workforce planning decisions.
• Build products for complex enterprise environments, including 24/7, multi-channel, multi-site operations, SLAs, shrinkage, channel mix, and BPO relationships.
• Define and ship schedule assistants, schedule editing tools, shift generation, and forecast review and override capabilities.
• Provide strategic leadership and mentorship to junior product managers while raising standards for product thinking and written communication.

Requirements

• 5+ years of product management experience in enterprise B2B SaaS.
• Strong analytical and technical product skills, including the ability to evaluate data, technical details, and product tradeoffs.
• Experience at a growing, venture-backed startup with rapidly evolving business needs and teams.
• Strong written and verbal communication, customer discovery, and stakeholder management skills.
• Customer-first mindset, bias to action, and a strong sense of urgency.
• Must be authorized to work in the United States; hirify.global participates in E-Verify.

Nice to have

• Experience building practical, customer-value-driven AI-powered product features.
• Experience working with data science or machine learning teams on predictive optimization features.

Culture & Benefits

• Medical, dental, and vision benefits.
• Paid company holidays, sick time, and unlimited time off.
• Monthly credits for professional development, wellness, hirify.global customers, and commuting.
• Paid parental leave and 401(k) plan enrollment.
• On-site offices with catered lunches Monday–Friday, snacks, and beverages.