Enterprise Customer Success Manager (AEC Software)

Location: US; travel up to 30% is required for customer visits, construction sites, trade shows, and industry events.

Base pay: $91,600–$114,500 per year, plus annual bonus.

Company

hirify.global develops software solutions for the architecture, engineering, and construction industry, supporting digital collaboration and more efficient, connected, and safe construction workflows.

What you will do

• Build trusted partnerships with stakeholders across assigned enterprise accounts.
• Deliver high-touch customer success support through clear and timely communication.
• Create and maintain success plans with account managers.
• Drive adoption, renewals, expansion, upselling, and cross-selling of hirify.global and sister-brand products.
• Identify churn, down-sell, and workflow risks and coordinate solutions with technical support and internal teams.
• Share customer insights with Product Management and Marketing and contribute as an AEC product and workflow expert at events, webinars, user groups, and trade shows.

Requirements

• 7+ years of experience in customer- or client-facing roles, preferably in Customer Success.
• 3+ years of professional experience in Architecture, Engineering, or Construction.
• BA/BS degree or equivalent and applicable trade certification.
• Strong hirify.global Revu and advanced solutions skills, plus strong Microsoft Office skills.
• Excellent written and verbal communication skills and comfort presenting to groups of up to 150 people in person or by video.
• Ability and willingness to travel up to 30%, including visits to offices, construction sites, trade shows, and industry events.

Nice to have

• Published works, article or story contributions, or speaking engagements as an AEC industry expert.

Culture & Benefits

• People-focused, entrepreneurial culture backed by a stable global corporate entity.
• Competitive compensation and benefits package with employee-covered health and welfare benefits.
• Fully vested 401(k) from the first day and generous PTO, including sick, mental health, and volunteer days.
• Free and unlimited access to BetterUp Care and LinkedIn Learning.
• Professional development opportunities and up to $5,000 in annual education reimbursement after one year.
• Inclusive workplace focused on diversity, belonging, accessibility, and work-life balance.