Principal Product Manager, Growth — Retention & Churn

Location: New York, New York, United States

Base pay: $240,000–$325,000 per year, with potential bonus, equity, and benefits.

Company

hirify.global is a financial technology platform operating products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Set the multi-year strategy and investment priorities for Mailchimp’s Retention & Churn Growth team, with accountability for Net Revenue Retention and leading indicators.
• Manage opportunities across feature adoption, plan expansion, monetization, and churn mitigation.
• Lead complex growth initiatives from opportunity definition through execution, measurement, iteration, and scaling.
• Build experimentation standards, measurement frameworks, learning agendas, and roadmap decision criteria.
• Coordinate product experiences, lifecycle communications, pricing and packaging, Customer Success, and Customer Support interventions.
• Partner with Data Science, Analytics, product leaders, and executives on segmentation, predictive models, personalization, roadmap alignment, and customer-value-led growth.

Requirements

• Significant product management experience with deep growth product management expertise.
• Experience leading retention, engagement, expansion, monetization, or churn initiatives and delivering measurable outcomes through experimentation.
• Strong knowledge of customer lifecycle strategy, behavioral segmentation, funnel and cohort analysis, personalization, monetization, and retention modeling.
• Experience defining north-star metrics and measurement systems connected to retention, expansion, lifetime value, and Net Revenue Retention.
• Experience using propensity models, predictive signals, and personalization systems with Data Science teams.
• Ability to lead complex cross-functional programs, align senior stakeholders, communicate analytical insights clearly, and influence without direct authority.

Culture & Benefits

• Competitive compensation with a pay-for-performance approach.
• Potential cash bonus, equity rewards, and employee benefits according to applicable plans and programs.
• Regular pay comparisons across ethnicity and gender categories to support fair pay.