Associate Director of Product, Retention

Location: New York, NY

Salary: $193,500–$203,000 annual base salary for New York/New Jersey.

Company

hirify.global is a mealtime platform that combines dishes from more than 20 exclusive restaurants in a single order and operates the dining experience from recipe development through technology and fulfillment.

What you will do

• Own the end-to-end retention product strategy and roadmap for returning customers across hirify.global’s platforms.
• Improve repeat order rate, purchase frequency, churn reduction, and customer lifetime value through analytics and experimentation.
• Partner with Marketing, Data Science, Engineering, Design, Customer Support, and CRM on lifecycle product execution.
• Translate behavioral signals and qualitative research into scalable product priorities and customer experiences.
• Build hirify.global+ membership and subscription experiences that increase conversion, perceived value, and retention.
• Evolve the retention technology stack, including segmentation, CDP and CRM integrations, notifications, CMS, and personalization infrastructure.

Requirements

• 8+ years of Product Management experience building customer-facing digital products.
• Demonstrated success driving measurable outcomes through lifecycle improvements and growth experimentation.
• Deep experience in retention, loyalty, and lifecycle product management within high-growth consumer platforms, ideally marketplaces, ecommerce, or food and delivery technology.
• Strong analytical skills, including funnel analysis, KPI ownership, A/B testing, and experimentation analysis.
• Technical fluency with martech and CRM ecosystems, segmentation platforms, notification systems, and personalization infrastructure.
• Executive-level communication, cross-functional alignment, customer empathy, and collaborative leadership.

Nice to have

• Experience managing Product Managers or Project Managers.
• Experience managing subscription or membership products, including trial conversion and renewal mechanics.
• Experience with personalization or machine-learning-driven recommendation systems for consumer retention.
• Experience at a high-growth startup or scaled consumer marketplace in food, retail, travel, or an adjacent industry.

Culture & Benefits

• Equity and a 401(k) plan.
• Medical, dental, and vision insurance options.
• Company-paid short- and long-term disability coverage.
• Paid time off, flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave.
• Paid parental leave, discounted meals, and exclusive perks across hirify.global’s brands.
• Employment eligibility is verified through the federal E-Verify program.

Hiring process

• Interview scheduling and candidacy updates are provided by email or text.
• Interview accommodations are available upon request.