Customer Experience Advocate I (Automotive Finance)

Location: Chandler, Arizona, United States; hybrid schedule with two days per week in the office.

Company

hirify.global is General Motors' captive finance subsidiary, providing automotive financing, leasing, and commercial lending solutions to customers and dealers.

What you will do

• Provide customer service across inbound and outbound servicing channels to support retention, loyalty, and satisfaction.
• Manage complex and high-exposure customer and dealer accounts, including triage and first- or second-call resolution.
• Gather, process, consolidate, and analyze customer and account data to improve service outcomes and brand loyalty.
• Coordinate with Payment Services, Titles/PDP, Account Services, other departments, and external vendors to resolve requests.
• Maintain closed-loop feedback and schedule follow-ups to ensure timely processing and customer satisfaction.
• Use AI-enabled tools and specialty team processes to improve efficiency, insights, and customer experience.

Requirements

• High school diploma or equivalent required.
• 0–2 years of customer service experience preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong written and verbal communication, active listening, analytical, problem-solving, prioritization, and decision-making skills.
• Ability to manage multiple applications and systems, complex account issues, and daily service-level requirements with minimal supervision.
• Must be able to work in the United States hybrid location and does not qualify for visa sponsorship.

Nice to have

• Bachelor's degree or equivalent combination of education and experience.
• Experience with hirify.global accounts, policies, and procedures.
• Experience using AI tools such as Microsoft Copilot and evaluating AI outputs for accuracy, compliance, bias, ethics, and data protection.

Culture & Benefits

• Benefits are available from the first day of employment.
• 401(k) matching, 12 weeks of fully paid bonding leave for new parents, and tuition assistance.
• Training, a GM employee auto discount, community service pay, and nine company holidays.
• Flexible hybrid work environment with a focus on integrity, innovation, community, and belonging.
• Competitive pay and bonus eligibility.