Customer Success Manager (Fintech)

Location: Pittsburgh, Pennsylvania, United States

Company

hirify.global provides payment technology and software solutions that help businesses, financial institutions, and cardholders move money and grow.

What you will do

• Manage relationships across a portfolio of customers, driving satisfaction, retention, and long-term growth.
• Lead customer onboarding and enable faster product adoption and engagement.
• Translate customer goals into actionable strategies and identify opportunities to expand product usage.
• Monitor account health, identify risks, and use data insights to improve the customer experience.
• Partner with sales, product, accounting, and support teams to align on customer needs.
• Advocate for customers and drive measurable outcomes across satisfaction, retention, and revenue growth.

Requirements

• 3+ years of experience in customer success, account management, or a related client-facing role.
• Strong relationship-building, communication, and influencing skills.
• Experience analyzing customer data and converting insights into actionable strategies.
• Experience with Salesforce, Oracle Fusion, or similar customer relationship management platforms.
• Proactive, ownership-driven approach focused on measurable results.
• Associate’s degree or equivalent experience.

Culture & Benefits

• Competitive salary and benefits package.
• Career growth, learning, development, and on-the-job experience opportunities.
• Supportive and inclusive environment where employee ideas and input are valued.
• Community and charity initiatives.
• Global employee assistance and recognition programs.