Technical Support Engineer (Integrations) (Fintech)

TL;DR

Technical Support Engineer (Integrations) (Fintech): Troubleshooting and resolving technical obstacles across the Accounting Transformation Platform and its ecosystem of integrations with an accent on API troubleshooting, ERP connectivity, and client configuration. Focus on resolving L1-L3 support cases, optimizing customer environments, and collaborating with R&D to improve product stability.

Location: Hybrid (3 days in-office: Tue-Thu) in Los Angeles, CA, Chicago, IL, or Austin, TX. Visa sponsorship is NOT available.

Salary: $60,000 - $90,000

Company

An AI-powered Accounting Transformation Platform built by former accountants to automate complex accounting workflows.

What you will do

• Manage and prioritize support cases, delivering solutions via email and screen share.
• Troubleshoot root causes of error messages and unexpected behaviors in the platform.
• Perform technical configuration to optimize customer environments according to best practices.
• Handle L1, L2, and L3 cases specifically for ERPs, Cloud Storage, SSO, and Banks.
• Utilize tools like Postman, log analysis, and session replay for deep-dive debugging.
• Collaborate with Product and Education teams to create and update Knowledge Base articles.

Requirements

• 2+ years of experience in Technical Support or IT.
• Strong critical thinking and troubleshooting skills for complex technical issues.
• Excellent written and verbal communication for both technical and non-technical audiences.
• Ability to multi-task and prioritize in a fast-paced B2B environment.
• Must be based in or able to work from Los Angeles, Chicago, or Austin.
• Must have valid US work authorization (no visa sponsorship).

Nice to have

• Experience in B2B SaaS, fintech, or enterprise software.
• Proficiency with ticketing systems like Zendesk, Salesforce, or JIRA.
• Familiarity with SQL, REST APIs, and authentication protocols (OAuth, SAML, SSO).
• Knowledge of ERPs or other accounting/finance tools.
• Experience with AI-powered support tools or automation strategies.

Culture & Benefits

• Comprehensive rewards package including Medical, Dental, and Vision insurance.
• Family forming benefits and Life & Disability Insurance.
• Unlimited Vacation policy.
• Culture based on authenticity, integrity, and customer obsession.
• Consistently recognized as a Best Place to Work by Inc. Magazine and LA Business Journal.