8 часов назад
Associate Technical Support (TSE)
50 000 - 55 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Associate Technical Support (TSE) (Customer Support, Windows/Mac OS, Salesforce): Resolving customer technical issues across phone, chat, and email while documenting cases in Salesforce and supporting iCIMS products with an accent on remote troubleshooting and customer communication. Focus on diagnosing platform obstacles, managing cases through resolution, and providing accurate guidance in a 24x7 support environment.
Location: Holmdel, New Jersey, United States
Salary: USD 50,000–55,000 annually
Company
provides an enterprise hiring platform with AI-powered insights, automation, and talent acquisition solutions used by organizations worldwide.
What you will do
- Resolve customer concerns and technical problems promptly across phone, chat, and email.
- Use remote desktop software to investigate and troubleshoot customer issues.
- Document interactions in Salesforce by creating, tracking, and closing support cases.
- Learn the platform and related products to provide accurate customer guidance.
- Support customers as part of a 24x7 Customer Support team.
Requirements
- At least 1 year of customer service experience.
- Flexibility to work nights and weekends.
- Solid understanding of Windows or Mac OS and their components.
- Strong verbal, written, customer relations, and social skills.
- Ability to manage multiple tasks and maintain controlled, consultative customer interactions in a fast-paced environment.
Nice to have
- BA/BS, AA, or equivalent education in technology or a related field.
- Understanding of web-browser-based technologies.
- Experience with HRIS, CRM, or ATS platforms.
Culture & Benefits
- Inclusive workplace committed to diversity and equal opportunity.
- Medical, dental, and vision coverage.
- 401(k), disability, life, and AD&D insurance.
- Parental and bonding leave, paid holidays, sick days, and an open vacation policy.
- Tuition reimbursement, mindfulness resources, and quiet hours.
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