Enterprise Support Specialist (Fintech)

Location: Remote within the United States; candidates must be currently authorized to work in the USA without sponsorship or transfer.

Salary: $60,000–$65,000 base annual compensation, excluding equity and benefits.

Company

hirify.global is a fintech company building payment acceleration and financial services products for working Americans.

What you will do

• Coordinate solutions for enterprise customers whose operations depend on hirify.global products.
• Troubleshoot technical issues, including problems originating from customer integrations.
• Triage and escalate incidents while partnering with Customer Success, Account Management, User Support, Risk, and Engineering.
• Use internal and third-party support and configuration tools to investigate and resolve issues.
• Maintain customer feedback loops, support retention, and identify product or operational improvements.
• Provide phone support and customer callbacks.

Requirements

• Previous B2B support experience in SaaS and/or fintech.
• Strong verbal and written communication skills.
• Ability to identify and troubleshoot issues and propose simple solutions.
• Proficiency with Excel or Google Sheets.
• Curiosity, empathy, organization, self-motivation, and openness to feedback.
• Current authorization to work in the USA without sponsorship or transfer.

Nice to have

• Project management experience.
• Experience with Zendesk support software.

Culture & Benefits

• Remote-first work environment with employees located throughout the U.S.
• Medical, dental, and vision insurance.
• Stock options and a monthly home-office stipend.
• 401(k), paid parental leave, flexible time off, sick and safe time, and 11 paid company holidays.
• Free premium-tier financial wellness subscription and access to a same-day pay option.