Support Specialist (AI/FinTech)

Location: Denver, United States; hybrid with at least 51% of working time in the Denver office. The first 60 days are fully in-office. Shifts are Monday–Friday, 7:00 a.m.–4:00 p.m. MT or 9:00 a.m.–6:00 p.m. MT.

Salary: $70,000–$80,000 base salary per year plus equity.

Company

hirify.global provides an AI assistant that helps financial advisors automate operational work and grow their businesses; more than 5,000 firms use the platform.

What you will do

• Troubleshoot complex issues in the hirify.global AI platform through video, phone, chat, and email.
• Build user adoption by teaching customers about relevant platform features.
• Identify user insights and friction points and communicate them to product and engineering teams.
• Perform root cause analysis and resolve underlying issues rather than only closing tickets.
• Deliver clear, empathetic, and effective written and verbal communication.
• Handle sensitive personally identifiable information with a security-first mindset in a regulated fintech environment.

Requirements

• 2–5 years of experience in a client-facing role, preferably at a high-growth startup.
• Proven ability to troubleshoot technical issues and enthusiasm for using AI tools.
• Strong resourcefulness, attention to detail, judgment, and ability to work in a fast-paced, ambiguous startup environment.
• Commitment to data privacy, security, and careful handling of sensitive personal information.
• Must be authorized to work in the United States; visa sponsorship is not available.
• Must work from the Denver office at least 51% of the time and be fully in-office during the first 60 days.

Nice to have

• Experience as a paraplanner or client service associate at a financial institution.
• Familiarity with advisor tools such as Wealthbox, Redtail, or Orion and financial-services regulations.
• Experience with Intercom workflows, bots, or inbox management.
• Prompt engineering, custom AI bot deployment, API integrations, or technical product configuration experience.

Culture & Benefits

• Collaborative, low-ego environment with growth opportunities for high performers after six months.
• Medical coverage with 100% of the employee premium covered; dental and vision coverage are also provided.
• Unlimited PTO, paid sick time, and 11 paid holidays.
• Fully paid parental leave of 12 weeks for birthing parents and 6 weeks for non-birthing parents.
• 401(k) with pre-tax and Roth options, plus equity grants.
• MacBook and Google Workspace, Slack, and Zoom provided.

Hiring process

• 30-minute recruiter screen.
• Up to three 30–45-minute video or onsite interviews.
• Offer is pending background and reference checks; estimated total interview time is approximately three hours.