Vendor Operations Specialist II

Location: Remote-first within the United States and Canada

Salary: $75,825–$101,094 per year, based on location, experience, qualifications, and internal pay equity.

Company

hirify.global is a platform for expecting and new families, combining a universal registry with shopping, health, financial, showroom, and content offerings.

What you will do

• Own the day-to-day non-compliance ticket workstream for an assigned vendor portfolio, maintaining accurate statuses, reason codes, and dollar amounts.
• Communicate with vendors to resolve routing deviations, mis-ships, UPC issues, labeling problems, and other compliance discrepancies.
• Coordinate with Operations and Merchandising on non-compliance outcomes and pursue credit memos for open discrepancies.
• Support vendor onboarding using the established playbook.
• Analyze vendor compliance trends and prepare KPI scorecards for internal teams and vendor partners.
• Consolidate portfolio data for network-level reporting and propose process improvements based on evidence.

Requirements

• 3–5 years of experience in vendor operations, inbound logistics, supply chain coordination, or a similar high-volume vendor communication role.
• Experience accurately tracking issues, statuses, reason codes, and financial amounts across a high-volume ticket queue.
• Daily working proficiency with Google Sheets and Microsoft Excel, including vendor data templates and ticket trackers.
• Ability to communicate directly with vendors and cross-functional partners in Operations and Merchandising.
• Ability to work independently within a defined scope, make decisions, and escalate appropriately.
• Comfort using AI tools daily to improve speed and output.

Culture & Benefits

• Remote-first working model with team members across the U.S. and Canada.
• Twice-yearly company gatherings and a focus on intentional work, management quality, and career progression.
• Company-paid medical, dental, and vision insurance.
• Retirement savings plan with company matching, flexible spending accounts, paid parental leave, and PTO.
• Paid Winter Wonder Week at the end of the year and a remote work stipend.
• Access to AI tools including Claude and ChatGPT, plus health, parenting, childcare, and financial planning benefits.

Hiring process

• Interviews may be recorded and transcribed for evaluation in accordance with applicable privacy laws.
• AI is used to support application review and assessment, while final hiring decisions are made by people.
• Candidates are expected to represent their own thinking and disclose relationships with current hirify.global employees.