Customer Value Partner (AI)

Location: Munich or Berlin, Germany

Company

Hawk provides AI-supported anti-money laundering and fraud detection technology for banks and payment providers.

What you will do

• Own the full customer lifecycle from initial scoping and implementation through value realization, adoption, and new use cases.
• Build and manage delivery plans using Hawk's methodology, including progress tracking and reporting.
• Design joint success plans aligned with customer objectives, regulatory context, and measurable business outcomes.
• Drive commercial outcomes including gross revenue retention, net revenue retention, expansion, and applicable revenue recognition outcomes.
• Monitor usage and performance, converting insights into optimization work that reduces false positives, returns analyst hours, and accelerates investigations.
• Build executive relationships, lead governance calls and QBRs, and support pre-sales conversations with delivery and value expertise.

Requirements

• 5+ years in customer-facing roles across customer success, engagement management, delivery, or project management within B2B enterprise software.
• Track record managing accounts with $500K+ ARR, including cross-sell or expansion.
• Experience owning delivery plans end to end, including scoping, tracking, and reporting.
• Strong understanding of SaaS and enterprise software delivery models; AML, fraud prevention, or regulated financial services experience is advantageous.
• Hands-on use of AI and agentic AI tools and techniques to improve analysis, customer insight, and reporting.
• Fluent German and English communication skills are required. Comfort operating with C-suite stakeholders and owning both commercial results and delivery outcomes is expected.

Nice to have

• Another language relevant to Hawk's EMEA customer base.
• Experience in, or strong interest in, a start-up or scale-up environment.

Culture & Benefits

• Work in a culture built on mutual trust, support, and passion.
• Contribute to the fight against money laundering, fraud, and terrorist financing.
• Opportunities for professional growth and meaningful impact.